How to Complain to Shaw Communications and Get Your Money Back
Shaw Communications (now part of Rogers) provides internet, TV, and phone services in Western Canada. If Shaw wrongfully charged you, provided service below advertised standards, or made it difficult to cancel, you have rights under CRTC regulations. A formal complaint letter is the fastest path to a refund or service credit.
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Common Shaw Communications complaints
- Wrongful charges after cancellation
- Internet speeds below advertised rates
- Difficulty cancelling service
- Billing errors and hidden fees
- Equipment return disputes
Your legal rights when disputing Shaw Communications
A verbal complaint to Shaw Communications's customer service rarely produces results. A formal written complaint letter citing the specific consumer protection laws that apply to your situation puts legal pressure on Shaw Communications to respond. These are the laws and regulatory bodies that govern Shaw Communications complaints:
Applicable Laws
- ·CRTC Internet Code
- ·CRTC Wireless Code of Conduct
- ·Telecommunications Act
Regulatory Bodies
How to write a complaint letter to Shaw Communications — 3 steps
Describe what happened
Tell us you were wrongfully charged by Shaw Communications, what the issue was, and the outcome you want — refund, reversal, or compensation.
We cite the exact laws
ComplainAI identifies the specific consumer protection laws and regulations that apply to your Shaw Communications complaint and includes them in your letter.
Send the letter and get results
Download your letter and send it to Shaw Communications's customer relations department. Include your regulatory filing intent to maximize pressure.
Frequently asked questions
How do I complain to Shaw Communications?
The most effective way is a formal written complaint letter that cites the specific consumer protection laws that apply to your situation. Verbal complaints are easy to ignore — a letter citing CRTC Internet Code creates a legal record Shaw Communications must respond to.
Can I get my money back from Shaw Communications?
Yes. Under CRTC Internet Code, you have legal rights when Shaw Communications wrongfully charges you or refuses a refund. If Shaw Communications ignores your complaint, you can escalate to Commission for Complaints for Telecom-television Services (CCTS).
What if Shaw Communications ignores my complaint?
Escalate with a Final Warning letter that references your intent to file a complaint with Commission for Complaints for Telecom-television Services (CCTS) and pursue small claims court. ComplainAI generates this escalation letter automatically.
Still no response after sending your letter?
If Shaw Communications ignores your complaint letter, file directly with the relevant regulatory body. Our “Final Warning” tone adds this escalation threat directly to your letter.