How to Complain to UPS and Get Your Money Back
UPS (United Parcel Service) is one of the world's largest delivery companies. Customers frequently complain about lost packages, damaged shipments, and refused claims for declared value. Consumer protection and FTC regulations require UPS to honor its service guarantees — a formal complaint letter is more effective than their online claim process.
Generate a professionally-worded complaint letter citing the exact laws that apply to your UPS situation — in 60 seconds.
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Common UPS complaints
- Package lost and claim denied
- Package delivered damaged and claim refused
- Declared value claim underpaid
- Package delivered to wrong address
- Brokerage or customs fees charged incorrectly
- Delivery attempted falsely when no one came
Your legal rights when disputing UPS
A verbal complaint to UPS's customer service rarely produces results. A formal written complaint letter citing the specific consumer protection laws that apply to your situation puts legal pressure on UPS to respond. These are the laws and regulatory bodies that govern UPS complaints:
Applicable Laws
- ·FTC Act, 15 U.S.C. § 45
- ·Carmack Amendment (US — carrier liability)
- ·Consumer Protection Act (Canada)
Regulatory Bodies
How to write a complaint letter to UPS — 3 steps
Describe what happened
Tell us you were wrongfully charged by UPS, what the issue was, and the outcome you want — refund, reversal, or compensation.
We cite the exact laws
ComplainAI identifies the specific consumer protection laws and regulations that apply to your UPS complaint and includes them in your letter.
Send the letter and get results
Download your letter and send it to UPS's customer relations department. Include your regulatory filing intent to maximize pressure.
Frequently asked questions
How do I complain to UPS?
The most effective way is a formal written complaint letter that cites the specific consumer protection laws that apply to your situation. Verbal complaints are easy to ignore — a letter citing FTC Act, 15 U.S.C. § 45 creates a legal record UPS must respond to.
Can I get my money back from UPS?
Yes. Under FTC Act, 15 U.S.C. § 45, you have legal rights when UPS wrongfully charges you or refuses a refund. If UPS ignores your complaint, you can escalate to Federal Trade Commission (FTC).
What if UPS ignores my complaint?
Escalate with a Final Warning letter that references your intent to file a complaint with Federal Trade Commission (FTC) and pursue small claims court. ComplainAI generates this escalation letter automatically.
Still no response after sending your letter?
If UPS ignores your complaint letter, file directly with the relevant regulatory body. Our “Final Warning” tone adds this escalation threat directly to your letter.