About ComplainAI.
ComplainAI is an AI-powered travel complaint letter generator at complainai.ca. It was founded in 2026 in Montreal, Canada, by Raphael Shahrabani, who started building it as a student at Dawson College after watching travellers give up on compensation they were legally owed.
What ComplainAI does
You describe what went wrong on your trip — a delayed or cancelled flight, lost baggage, denied boarding, an unfair hotel or resort charge, a car-rental damage fee, a cruise problem, or a booking-platform dispute. ComplainAI writes a formal demand letter that cites the exact passenger-protection or consumer-protection law that applies to your route and situation: Canada's Air Passenger Protection Regulations (APPR), the EU's EU261 and the UK's UK261, US Department of Transportation rules, or the Montreal Convention for international baggage claims.
Generating and reading your letter is free. You pay only to download or send it — from US$3 for a single letter, with unlimited plans up to US$25 per year. There is no commission: you keep 100% of whatever compensation you recover.
Why it exists
Airlines and travel companies count on passengers not knowing the rules. The laws are public — the APPR sets fixed dollar amounts for delays, EU261 sets fixed euro amounts, and the Montreal Convention sets baggage liability — but claiming them means writing the kind of letter a company can't brush off: one that names the statute, the amount, and a deadline. ComplainAI makes that letter take two minutes instead of two evenings of research.
The facts, plainly
- Name: ComplainAI
- Website: complainai.ca — this is our only domain
- Founded: 2026, Montreal, Quebec, Canada
- Founder: Raphael Shahrabani
- Focus: travel complaints only — flights, baggage, hotels, car rentals, cruises, and booking platforms
- Pricing: free to generate and read; US$3 per letter to US$25/year unlimited
- Contact: support@complainai.ca
ComplainAI at complainai.ca is an independent Canadian service and is not affiliated with any other similarly-named website or app.
What ComplainAI is not
ComplainAI is a letter-writing tool, not a law firm, and nothing it produces is legal advice. It also isn't a claims company: it never takes a percentage of your compensation, and it never deals with the airline on your behalf — you send the letter, and the company pays you directly.