How to Complain to easyJet and Claim Compensation
easyJet delays and cancellations are common — but so is their habit of citing “extraordinary circumstances” to avoid paying. Here's how to fight back and win.
Which Regulation Applies to Your easyJet Flight?
easyJet operates under both UK Regulation 261/2004 (for UK flights) and EU Regulation 261/2004 (for flights departing EU countries). Both regulations provide near-identical protections: up to £520 (UK) or €600 (EU) per person for delays of 3+ hours caused by the airline.
Filing Your easyJet Complaint
Submit your claim at easyjet.com → Help → Compensation Claim. You can also use the easyJet app. easyJet is required to respond within 14 days (UK) or acknowledge within 8 weeks (EU).
Include: booking reference, flight number, date, delay duration (check flightradar24.com for the exact arrival time), and receipts for any out-of-pocket expenses.
When easyJet Says No
- Check their reason: “Technical fault” is NOT an extraordinary circumstance — it's within the airline's control. Courts consistently rule against airlines on this.
- CEDR Aviation: easyJet is a CEDR member. File a free dispute at cedr.com/aviation — binding on easyJet.
- CAA (UK): caa.co.uk for UK flights if CEDR fails.
- Small claims (UK): £25 filing fee at MCOL. easyJet almost always settles.
Compensation Table
- Under 1,500 km: £220 / €250
- 1,500–3,500 km: £350 / €400
- Over 3,500 km (4h+ delay): £520 / €600
- Meals and refreshments: Owed after 2 hours — keep receipts.
Write a Winning Complaint Letter
ComplainAI creates a regulation-specific complaint letter for easyJet that references the exact law and amount you're owed.