Air Canada — Flight delay
DEMO · CLAIMING $748.00 · APPR §19Air Canada Customer Relations
PO Box 64239, RPO Thorncliffe, Calgary AB T2K 6J7
RE: Formal complaint and compensation claim — Flight AC8602, June 2 2026 (PNR X4T2LQ)
To whom it may concern,
I am writing to formally claim compensation under the Air Passenger Protection Regulations (SOR/2019-150) for the 6-hour-12-minute arrival delay of flight AC8602 from Montréal (YUL) to Toronto (YYZ) on June 2, 2026.
Under APPR s. 19(1)(a)(ii), an arrival delay of six hours or more but less than nine hours entitles each passenger of a large carrier to $700 in compensation. The delay in question — communicated by your gate staff as a crew-scheduling shortfall — is a disruption within the carrier's control and not required for safety, within the meaning of s. 12(1), and I was informed of it less than 14 days before departure.
In addition to statutory compensation, I incurred out-of-pocket expenses of $48.00 (meals during the delay), receipts for which are available on request. These arise from your failure to provide food and drink as required by the standards of treatment in s. 14(1).
Accordingly, I expect: (1) payment of $700 in statutory compensation; (2) reimbursement of $48.00 in expenses; and (3) written confirmation of both within 14 days of receipt of this letter. I note that s. 19(4) requires you to pay the compensation or provide your reasons for refusal within 30 days of receiving this claim, and that s. 19(3) preserves my right to claim for one year.
Should I not receive a substantive response within 14 days, I will file a complaint with the Canadian Transportation Agency (case file prepared) and pursue the amounts above in small claims court, where filing costs will be added to the claim.
Sincerely,
Sophie Martin
Your real letter will cite the exact laws that apply to your situation — your airline, your country, your delay length. Write yours for free →