How to Complain to Enterprise and Get Your Money Back
Enterprise Rent-A-Car is the world's largest car rental company. Customers frequently complain about wrongful damage charges after return, hidden fees not disclosed at booking, and charges for insurance that was declined. Under consumer protection law, Enterprise must accurately disclose all charges — a formal complaint letter forces a documented response when customer service fails.
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Common Enterprise complaints
- Damage charges for pre-existing damage
- Hidden fees not disclosed at booking
- Charged for insurance you declined
- Wrongful charge after car returned
- Reservation not honored at pickup
- Fuel charge despite returning full tank
Your legal rights when disputing Enterprise
A verbal complaint to Enterprise's customer service rarely produces results. A formal written complaint letter citing the specific consumer protection laws that apply to your situation puts legal pressure on Enterprise to respond. These are the laws and regulatory bodies that govern Enterprise complaints:
Applicable Laws
- ·FTC Act, 15 U.S.C. § 45
- ·State consumer protection laws
- ·Consumer Protection Act (Canada)
Regulatory Bodies
How to write a complaint letter to Enterprise — 3 steps
Describe what happened
Tell us you were wrongfully charged by Enterprise, what the issue was, and the outcome you want — refund, reversal, or compensation.
We cite the exact laws
ComplainAI identifies the specific consumer protection laws and regulations that apply to your Enterprise complaint and includes them in your letter.
Send the letter and get results
Download your letter and send it to Enterprise's customer relations department. Include your regulatory filing intent to maximize pressure.
Frequently asked questions
How do I complain to Enterprise?
The most effective way is a formal written complaint letter that cites the specific consumer protection laws that apply to your situation. Verbal complaints are easy to ignore — a letter citing FTC Act, 15 U.S.C. § 45 creates a legal record Enterprise must respond to.
Can I get my money back from Enterprise?
Yes. Under FTC Act, 15 U.S.C. § 45, you have legal rights when Enterprise wrongfully charges you or refuses a refund. If Enterprise ignores your complaint, you can escalate to Federal Trade Commission (FTC).
What if Enterprise ignores my complaint?
Escalate with a Final Warning letter that references your intent to file a complaint with Federal Trade Commission (FTC) and pursue small claims court. ComplainAI generates this escalation letter automatically.
Still no response after sending your letter?
If Enterprise ignores your complaint letter, file directly with the relevant regulatory body. Our “Final Warning” tone adds this escalation threat directly to your letter.