How to complain to any travel company
Pick your company for a step-by-step complaint guide — contact channels, your rights, and a free letter template — or generate a law-backed complaint letter for any company in 60 seconds.
Airlines
Flight delayed, cancelled, overbooked, or your bag lost? Airlines owe passengers far more than they volunteer. These guides show you exactly how to claim it.
Air CanadaCAFlight cancelled or delayed without compensationWestJetCACancelled flights with refunds refusedAir TransatCAFlight delayed many hours without compensationPorter AirlinesCAFlight cancelled without proper compensation offeredSunwing AirlinesCAMajor flight delay without compensationUnited AirlinesUSFlight cancelled without full refund offeredDelta Air LinesUSRefund refused for cancelled flightAmerican AirlinesUSFlight cancelled and cash refund refusedSouthwest AirlinesUSCancelled flight and cash refund refusedJetBlue AirwaysUSCancelled flight with refund refused or delayedFrontier AirlinesUSCancelled flight with refund denied or converted to creditsSpirit AirlinesUSCancelled flight with refund refusedAlaska AirlinesUSCancelled flight with refund refusedBritish AirwaysCA & USFlight delayed over 3 hours with compensation deniedEmiratesCA & USCancelled flight with refund refusedAir FranceCA & USFlight delayed over 3 hours with compensation deniedLufthansaCA & USFlight delayed over 3 hours with compensation refusedRyanairCA & USFlight cancelled with refund refusedFlair AirlinesCAFlight delayed or cancelled without compensationSwoopCAFlight delayed or cancelled without compensationAllegiant AirUSFlight delayed or cancelled without compensationHawaiian AirlinesUSFlight delayed or cancelled without compensationSun Country AirlinesUSFlight delayed or cancelled without compensationeasyJetUKFlight delayed or cancelled without compensationVirgin AtlanticUKFlight delayed or cancelled without compensationAer LingusIntlFlight delayed or cancelled without compensationEurowingsIntlFlight delayed or cancelled without compensationCondorIntlFlight delayed or cancelled without compensationTransaviaIntlFlight delayed or cancelled without compensationKLMIntlFlight delayed or cancelled without compensationVuelingIntlFlight delayed or cancelled without compensationIberiaIntlFlight delayed or cancelled without compensationAlitaliaIntlFlight delayed or cancelled without compensationITA AirwaysIntlFlight delayed or cancelled without compensationSwiss International Air LinesIntlFlight delayed or cancelled without compensationAustrian AirlinesIntlFlight delayed or cancelled without compensationBrussels AirlinesIntlFlight delayed or cancelled without compensationTAP Air PortugalIntlFlight delayed or cancelled without compensationFinnairIntlFlight delayed or cancelled without compensationSAS Scandinavian AirlinesIntlFlight delayed or cancelled without compensationNorwegian AirIntlFlight delayed or cancelled without compensationWizz AirIntlFlight delayed or cancelled without compensationTurkish AirlinesIntlFlight delayed or cancelled without compensationEtihad AirwaysIntlFlight delayed or cancelled without compensationQatar AirwaysIntlFlight delayed or cancelled without compensationSingapore AirlinesIntlFlight delayed or cancelled without compensationCathay PacificIntlFlight delayed or cancelled without compensationJapan AirlinesIntlFlight delayed or cancelled without compensationAll Nippon Airways (ANA)IntlFlight delayed or cancelled without compensationKorean AirIntlFlight delayed or cancelled without compensationAir ChinaIntlFlight delayed or cancelled without compensationChina Eastern AirlinesIntlFlight delayed or cancelled without compensationChina Southern AirlinesIntlFlight delayed or cancelled without compensationThai AirwaysIntlFlight delayed or cancelled without compensationMalaysia AirlinesIntlFlight delayed or cancelled without compensationAirAsiaIntlFlight delayed or cancelled without compensationQantasIntlFlight delayed or cancelled without compensationVirgin AustraliaIntlFlight delayed or cancelled without compensationJetstarIntlFlight delayed or cancelled without compensationAir New ZealandIntlFlight delayed or cancelled without compensationLATAM AirlinesIntlFlight delayed or cancelled without compensationAviancaIntlFlight delayed or cancelled without compensationCopa AirlinesIntlFlight delayed or cancelled without compensationAeromexicoIntlFlight delayed or cancelled without compensationVolarisIntlFlight delayed or cancelled without compensation
Hotels
Surprise resort fees, post-checkout charges, a room nothing like the photos? Here's how to dispute hotel charges and get them reversed.
MarriottCA & USUnauthorized charges after checkoutHiltonCA & USUnauthorized charge after checkoutHyattCA & USUnauthorized charge after checkoutBest WesternCA & USCharged more than the quoted rateWyndhamCA & USUnauthorized charge after checkoutIHG Hotels & ResortsCA & USUnauthorized charge after checkoutSheratonCA & USUnauthorized charge after checkoutWestinCA & USUnauthorized charge after checkoutW HotelsCA & USUnauthorized charge after checkoutSt. RegisCA & USUnauthorized charge after checkoutCourtyard by MarriottCA & USUnauthorized charge after checkoutRitz-CarltonCA & USUnauthorized charge after checkoutHampton InnCA & USUnauthorized charge after checkoutDoubleTree by HiltonCA & USUnauthorized charge after checkoutEmbassy SuitesCA & USUnauthorized charge after checkoutWaldorf AstoriaCA & USUnauthorized charge after checkoutConrad HotelsCA & USUnauthorized charge after checkoutGrand HyattCA & USUnauthorized charge after checkoutPark HyattCA & USUnauthorized charge after checkoutHyatt RegencyCA & USUnauthorized charge after checkoutAndazCA & USUnauthorized charge after checkoutInterContinentalCA & USUnauthorized charge after checkoutHoliday InnCA & USUnauthorized charge after checkoutCrowne PlazaCA & USUnauthorized charge after checkoutKimpton HotelsCA & USUnauthorized charge after checkoutRamadaCA & USUnauthorized charge after checkoutDays InnCA & USUnauthorized charge after checkoutSuper 8CA & USUnauthorized charge after checkoutLa QuintaCA & USUnauthorized charge after checkoutRadissonCA & USUnauthorized charge after checkoutRadisson BluCA & USUnauthorized charge after checkoutChoice HotelsCA & USUnauthorized charge after checkoutComfort InnCA & USUnauthorized charge after checkoutQuality InnCA & USUnauthorized charge after checkoutFairmont HotelsCA & USUnauthorized charge after checkoutFour SeasonsCA & USUnauthorized charge after checkoutMGM GrandUSUnauthorized charge after checkoutBellagioUSUnauthorized charge after checkoutCaesars PalaceUSUnauthorized charge after checkoutWynn Las VegasUSUnauthorized charge after checkout
Cruises
Itinerary changes, overcharged onboard accounts, cancelled sailings with credit instead of cash? Here's how to push a cruise line for a real remedy.
Royal CaribbeanCA & USOvercharged on onboard accountCarnival Cruise LineCA & USOvercharged on onboard accountNorwegian Cruise LineCA & USOvercharged on onboard accountCelebrity CruisesCA & USOvercharged on the onboard accountMSC CruisesCA & USOvercharged on the onboard accountPrincess CruisesCA & USOvercharged on the onboard accountHolland America LineCA & USOvercharged on the onboard accountCosta CruisesIntlOvercharged on the onboard accountDisney Cruise LineCA & USOvercharged on the onboard accountViking Ocean CruisesCA & USOvercharged on the onboard accountSilversea CruisesCA & USOvercharged on the onboard accountRegent Seven SeasCA & USOvercharged on the onboard accountCunardIntlOvercharged on the onboard accountP&O CruisesUKOvercharged on the onboard accountAIDA CruisesIntlOvercharged on the onboard accountAzamaraCA & USOvercharged on the onboard accountOceania CruisesCA & USOvercharged on the onboard accountSeabournCA & USOvercharged on the onboard accountVirgin VoyagesCA & USOvercharged on the onboard accountWindstar CruisesCA & USOvercharged on the onboard account
Car Rentals
Charged for damage you didn't cause, a fuel fee after returning full, or insurance you declined? Here's how to fight a bogus car-rental charge.
EnterpriseCA & USDamage charges for pre-existing damageAvisCA & USDamage charges for pre-existing damageBudgetCA & USDamage charges for pre-existing damageSixtCA & USDamage charge raised after the car was returnedNational Car RentalCA & USDamage charge for pre-existing damageAlamoCA & USCharged for pre-existing damageDollar Car RentalCA & USCharged for pre-existing damageThriftyCA & USCharged for pre-existing damageEuropcarIntlCharged for pre-existing damageFox Rent A CarUSCharged for pre-existing damagePayless Car RentalCA & USCharged for pre-existing damageDiscount Car and Truck RentalsCACharged for pre-existing damagePracticarCACharged for pre-existing damage
All-Inclusive Resorts
Paid for all-inclusive luxury and got a downgrade, a dirty room, or surprise charges? Here's how to complain to a resort and claim a refund or credit.
Sandals ResortsCA & USRoom or suite category downgraded from what was bookedClub MedCA & USAdvertised activities or facilities unavailableRIU Hotels & ResortsIntlRoom not as booked or downgradedBeaches ResortsCA & USRoom or package downgraded from what was bookedSecrets Resorts & SpasCA & USRoom or package downgraded from what was bookedDreams Resorts & SpasCA & USRoom or package downgraded from what was bookedIberostarIntlRoom or package downgraded from what was bookedBahia PrincipeIntlRoom or package downgraded from what was bookedBarcelo Hotels & ResortsIntlRoom or package downgraded from what was bookedMelia Hotels InternationalIntlRoom or package downgraded from what was bookedRoyalton ResortsCA & USRoom or package downgraded from what was bookedExcellence ResortsCA & USRoom or package downgraded from what was bookedHard Rock Hotels All InclusiveCA & USRoom or package downgraded from what was bookedHyatt ZivaCA & USRoom or package downgraded from what was bookedHyatt ZilaraCA & USRoom or package downgraded from what was bookedMoon Palace ResortsIntlRoom or package downgraded from what was bookedGrand Palladium Hotels & ResortsIntlRoom or package downgraded from what was bookedCatalonia Hotels & ResortsIntlRoom or package downgraded from what was bookedOccidental Hotels & ResortsIntlRoom or package downgraded from what was bookedMajestic ResortsIntlRoom or package downgraded from what was booked
Vacation Packages
When a packaged trip falls apart — cancelled flights, swapped hotels, no refund — the package seller is on the hook. Here's how to hold them to it.
Costco TravelCA & USPackage cancelled or changed without a full refundApple VacationsUSPackage cancelled without a full refundSunwing VacationsCAMajor flight delay on the packageAir Canada VacationsCAPackage cancelled without a full refundWestJet VacationsCAPackage cancelled without a full refundTransatCAPackage cancelled without a full refundAmerican Airlines VacationsUSPackage cancelled without a full refundDelta VacationsUSPackage cancelled without a full refundUnited VacationsUSPackage cancelled without a full refundJetBlue VacationsUSPackage cancelled without a full refundSellOffVacationsCAPackage cancelled without a full refundFunjet VacationsUSPackage cancelled without a full refundPleasant HolidaysUSPackage cancelled without a full refundCheapCaribbeanUSPackage cancelled without a full refundTravelzooCA & USPackage cancelled without a full refund
Online Travel Agencies
Booked through an OTA and stuck between the agency and the supplier? Here's how to break the runaround and get your refund.
Booking.comCA & USProperty significantly different from listingPricelineUSRefund denied for cancelled hotel or flightVRBOCA & USProperty significantly different from listingHotels.comCA & USRefund refused for a cancelled hotel or flightKayakCA & USRefund refused for a cancelled hotel or flightHopperCA & USRefund refused for a cancelled hotel or flightOrbitzCA & USRefund refused for a cancelled hotel or flightTravelocityCA & USRefund refused for a cancelled hotel or flightTrip.comIntlRefund refused for a cancelled hotel or flightAgodaIntlRefund refused for a cancelled hotel or flightFlighthubCARefund refused for a cancelled hotel or flightiTravel2000CARefund refused for a cancelled hotel or flightTUIIntlRefund refused for a cancelled hotel or flightThomas CookIntlRefund refused for a cancelled hotel or flightSkyscannerIntlRefund refused for a cancelled hotel or flightCheapOairCA & USRefund refused for a cancelled hotel or flightKiwi.comIntlRefund refused for a cancelled hotel or flightGotogateIntlRefund refused for a cancelled hotel or flighteDreamsIntlRefund refused for a cancelled hotel or flightOpodoIntlRefund refused for a cancelled hotel or flightLastminute.comIntlRefund refused for a cancelled hotel or flightRedtagCARefund refused for a cancelled hotel or flight
Airport Services
Damaged property at security, missed a flight in a screening line, or treated badly by an airport service? Here's the right channel to complain.
TSAUSProperty damaged during security screeningHeathrow AirportUKProperty lost or damaged at the airportToronto PearsonCAProperty lost or damaged at the airportCATSACAProperty damaged or lost during security screeningYUL MontrealCAProperty damaged or lost during security screeningVancouver International AirportCAProperty damaged or lost during security screeningJFK AirportUSProperty damaged or lost during security screeningNewark AirportUSProperty damaged or lost during security screeningGatwick AirportUKProperty damaged or lost during security screeningDublin AirportIntlProperty damaged or lost during security screening
Travel & Booking Platforms
Ride-hailing, short-term rentals, delivery, and other travel platforms — here's how to dispute a wrongful charge and get it reversed.
UberCA & USWrongful damage fee charged after rideLyftUSWrongful damage fee charged after rideDoorDashCA & USOrder missing items with refund refusedAirbnbCA & USListing significantly different from descriptionExpediaCA & USRefund refused for cancelled hotel or flightHertzCA & USDamage charges for pre-existing damage
Travel Insurance
Claim denied, underpaid, or stuck in limbo? Here's how to challenge a travel-insurance decision and get it reviewed properly.
Allianz Travel InsuranceCA & USTravel claim wrongfully deniedWorld NomadsCA & USActivity exclusion incorrectly applied to claimManulife Travel InsuranceCAClaim wrongfully deniedTD Travel InsuranceCAClaim wrongfully deniedCAA Travel InsuranceCAClaim wrongfully deniedBlue Cross Travel InsuranceCAClaim wrongfully deniedMedipac Travel InsuranceCAClaim wrongfully deniedTravel Guard (AIG)CA & USClaim wrongfully deniedAXA Travel InsuranceCA & USClaim wrongfully deniedSeven CornersUSClaim wrongfully deniedTravelex InsuranceUSClaim wrongfully deniedInsure My TripUSClaim wrongfully deniedSquaremouthUSClaim wrongfully denied
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