How to Complain to Hertz and Get Your Money Back
Hertz is one of the world's largest car rental companies. Customers frequently complain about wrongful damage charges, extra fees not disclosed at booking, and charges placed after the rental was returned. Under consumer protection law, Hertz must accurately disclose and charge only for agreed-upon services — a formal complaint letter citing FTC rules forces a documented response.
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Common Hertz complaints
- Damage charges for pre-existing damage
- Hidden fees not disclosed at booking
- Charged for insurance you declined
- Wrongful charge after car returned
- Reservation cancelled without notice
- Fuel charge despite returning full tank
Your legal rights when disputing Hertz
A verbal complaint to Hertz's customer service rarely produces results. A formal written complaint letter citing the specific consumer protection laws that apply to your situation puts legal pressure on Hertz to respond. These are the laws and regulatory bodies that govern Hertz complaints:
Applicable Laws
- ·FTC Act, 15 U.S.C. § 45
- ·State consumer protection laws
- ·Consumer Protection Act (Canada)
Regulatory Bodies
How to write a complaint letter to Hertz — 3 steps
Describe what happened
Tell us you were wrongfully charged by Hertz, what the issue was, and the outcome you want — refund, reversal, or compensation.
We cite the exact laws
ComplainAI identifies the specific consumer protection laws and regulations that apply to your Hertz complaint and includes them in your letter.
Send the letter and get results
Download your letter and send it to Hertz's customer relations department. Include your regulatory filing intent to maximize pressure.
Frequently asked questions
How do I complain to Hertz?
The most effective way is a formal written complaint letter that cites the specific consumer protection laws that apply to your situation. Verbal complaints are easy to ignore — a letter citing FTC Act, 15 U.S.C. § 45 creates a legal record Hertz must respond to.
Can I get my money back from Hertz?
Yes. Under FTC Act, 15 U.S.C. § 45, you have legal rights when Hertz wrongfully charges you or refuses a refund. If Hertz ignores your complaint, you can escalate to Federal Trade Commission (FTC).
What if Hertz ignores my complaint?
Escalate with a Final Warning letter that references your intent to file a complaint with Federal Trade Commission (FTC) and pursue small claims court. ComplainAI generates this escalation letter automatically.
Still no response after sending your letter?
If Hertz ignores your complaint letter, file directly with the relevant regulatory body. Our “Final Warning” tone adds this escalation threat directly to your letter.