How to Complain About a Delayed Flight
If your flight was delayed, you may be owed cash compensation, a refund, and reimbursement for meals and hotels — not just an apology. The key is to complain in writing, cite the rule that applies to your route, and put a number and a deadline on your claim.
Quick answer
What this problem means
A 'delay' for compensation purposes is usually measured by how late you arrive at your destination, and whether the cause was within the airline's control. Short, weather-driven, or safety-related delays often aren't compensable — but long delays the airline caused (crew, maintenance, scheduling) frequently are, on top of your right to care (meals, accommodation) during the wait.
What evidence to gather
What to ask for
- The fixed compensation amount for your delay length and route
- A full refund if you chose not to travel because of the delay
- Reimbursement of reasonable expenses incurred during the delay
- A written response within a set deadline (14–30 days)
Sample complaint wording
On [date], flight [number] from [origin] to [destination] arrived [X] hours late due to [reason given]. As the delay was within the airline's control, I am entitled to compensation under [APPR / DOT rules / EU261 / UK261]. I am claiming [amount] in compensation plus [amount] in documented expenses, and request your written response within 21 days.
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When to escalate
If the airline denies a valid claim or misses your deadline, escalate to the aviation regulator for your route (the CTA in Canada, the DOT in the US, the CAA or national authority in Europe). For refused refunds paid by card, file a chargeback. For amounts within the limit, small claims court is a strong option.