How to Complain to WestJet and Get Your Money Back
WestJet is Canada's second-largest airline. Passengers frequently complain about denied refunds for cancelled flights, lost baggage, flight delays without compensation, and being wrongfully charged. Under Canada's Air Passenger Protection Regulations, you are legally entitled to compensation — and a formal complaint letter is the most effective way to get WestJet to respond.
Generate a professionally-worded complaint letter citing the exact laws that apply to your WestJet situation — in 60 seconds.
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Common WestJet complaints
- Cancelled flights with refunds refused
- Lost or delayed baggage
- Flight delays over 3 hours without compensation
- Denied boarding and overbooking
- Wrongfully charged baggage or change fees
- Customer service ignoring complaints
Your legal rights when disputing WestJet
A verbal complaint to WestJet's customer service rarely produces results. A formal written complaint letter citing the specific consumer protection laws that apply to your situation puts legal pressure on WestJet to respond. These are the laws and regulatory bodies that govern WestJet complaints:
Applicable Laws
- ·Air Passenger Protection Regulations (APPR)
- ·Canada Transportation Act
- ·Montreal Convention (international flights)
Regulatory Bodies
How to write a complaint letter to WestJet — 3 steps
Describe what happened
Tell us you were wrongfully charged by WestJet, what the issue was, and the outcome you want — refund, reversal, or compensation.
We cite the exact laws
ComplainAI identifies the specific consumer protection laws and regulations that apply to your WestJet complaint and includes them in your letter.
Send the letter and get results
Download your letter and send it to WestJet's customer relations department. Include your regulatory filing intent to maximize pressure.
Frequently asked questions
How do I complain to WestJet?
The most effective way is a formal written complaint letter that cites the specific consumer protection laws that apply to your situation. Verbal complaints are easy to ignore — a letter citing Air Passenger Protection Regulations (APPR) creates a legal record WestJet must respond to.
Can I get my money back from WestJet?
Yes. Under Air Passenger Protection Regulations (APPR), you have legal rights when WestJet wrongfully charges you or refuses a refund. If WestJet ignores your complaint, you can escalate to Canadian Transportation Agency (CTA).
What if WestJet ignores my complaint?
Escalate with a Final Warning letter that references your intent to file a complaint with Canadian Transportation Agency (CTA) and pursue small claims court. ComplainAI generates this escalation letter automatically.
Still no response after sending your letter?
If WestJet ignores your complaint letter, file directly with the relevant regulatory body. Our “Final Warning” tone adds this escalation threat directly to your letter.