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Does it work in Canada?

Yes — we cover all provinces and territories with their specific consumer protection laws, from the Ontario Consumer Protection Act to the BC Business Practices and Consumer Protection Act.

What if the company ignores it?

You can escalate with our "Final Warning" tone which references small claims court options, regulatory agencies, and ombudsman offices specific to your jurisdiction.

How is this different from ChatGPT?

We know exactly which laws apply to your situation, province/state, and complaint category. ChatGPT gives generic advice. Our letters cite the specific consumer protection acts and regulatory bodies for your jurisdiction.

How to Complain About Lost, Delayed, or Damaged Baggage

If an airline lost, delayed, or damaged your baggage, you can claim reimbursement for your belongings and any essentials you had to buy. Act fast — baggage claims have tight deadlines, and the first step is filing a Property Irregularity Report (PIR) at the airport.

Quick answer

Report the problem before leaving the airport and get a PIR reference. Then file a written claim with receipts, citing the Montreal Convention for international flights (up to ~1,288 SDR). Claim the value of lost items plus essentials you bought, and escalate to the regulator or a chargeback if refused.

What this problem means

Airlines are liable for baggage they lose, delay, or damage. For international travel the Montreal Convention caps liability at around 1,288 SDR (roughly US$1,700–1,900) per passenger; domestic rules vary. 'Delayed' bags entitle you to reimbursement for reasonable essentials while you wait; 'lost' bags (usually after 21 days) entitle you to the value of the contents.

What evidence to gather

The Property Irregularity Report (PIR) filed at the airport

Baggage tags and your boarding pass

An itemized list of contents with approximate values

Receipts or proof of value for high-value items

Receipts for essentials bought while the bag was delayed

What to ask for

Reimbursement for essentials during a delay
The value of lost contents up to the liability limit
Repair or replacement for damaged baggage
A written decision within a set deadline

Sample complaint wording

On [date], my baggage (PIR ref [number]) was [delayed/lost/damaged] on flight [number]. Under the Montreal Convention I am claiming [amount] for [contents/essentials/repair], supported by the attached receipts, and request your written response within 21 days.

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When to escalate

If the airline lowballs or denies your claim, escalate to the aviation regulator, file a chargeback for any non-refunded fees, and consider small claims court. For international flights, cite the Montreal Convention liability limit explicitly.

Frequently asked questions

How much can I claim for a lost bag?

On international flights the Montreal Convention caps liability at about 1,288 SDR per passenger (roughly US$1,700–1,900). Domestic limits vary by country and airline. You claim the actual value of contents up to that cap.

What if my bag is just delayed, not lost?

You can claim reimbursement for reasonable essentials (clothing, toiletries) bought while you wait. Keep all receipts. If the bag isn't found after about 21 days, it's typically treated as lost.

Do I have to file a PIR at the airport?

Yes — the Property Irregularity Report is the foundation of your claim. If you can't file in person, report it in writing within the airline's deadline (often a few days for damage, 21 days for delay).

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ComplainAI generates letter templates based on publicly available consumer-protection laws. This is not legal advice and we are not a law firm. For complex matters, consult a licensed attorney.